For all purchases we will contact you to arrange a delivery date when the furniture has been made and ready for delivery. Please allow between 4-6 weeks for delivery as all our furniture is bespoke and made to order.
We will deliver your goods to any UK Mainland address. Delivery is free to most UK mainland addresses with a few exceptions. Relevant charges will vary, but will be indicated when you place your order
If you are unable, for whatever reason, to take delivery of your Goods on the confirmed delivery date, we will charge you 10% of the value of your order for any subsequent deliveries.
You are responsible to provide a safe and reasonable means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe, then we will not deliver the goods until safe access is arranged. You are obligated to provide any required parking permits in advance. In the event we have to reschedule delivery we will charge you 10% of the value of your order for any subsequent deliveries.
If we are unable to deliver the goods due to there being no safe or reasonable means of access to the place of delivery, we shall be entitled to cancel your order and refund your payment less your 50% deposit and a £50 administration fee.
If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof.
In the event that we are require to deliver furniture into an area that is unprepared for delivery or via awkward access (e.g up stairs, through windows etc..) you will be asked to sign a waiver freeing us of liability for any damage caused in the process.
In the event that you would like to have goods delivered to a location outside of the UK Mainland we can deliver to any port on the UK Mainland if you arrange for the onward shipping. It is your responsibility to check the condition of the goods at the location where we deliver (this can either be you personally, a representative of the shipping company, a relative or an employee of yours). Liability for the goods becomes yours when the Delivery Note is signed either by you or your agent.
Time of delivery is not of the essence in these terms and conditions. We will not be liable for a direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of our control or due to any reasonable rescheduling of delivery.
All of our furniture which is made or altered, is done specifically for you and therefore considered Bespoke!
Any order for Bespoke Goods may not be cancelled by you, either before or after delivery. We have no obligation to take back these Goods, though we may do so with the incurrence of a 50% restocking fee. This is entirely at our discretion.
You can cancel or change your furniture order within 7 days from placing your order after that the above applies.
The provisions of this clause apply in addition to your statutory consumer rights in relation to faulty or misdescribed Goods. These rights are not affected by the guarantee.
For the purpose of this clause the guarantor is Impala Fabrics Limited, registered address:
All wooden furniture carries a 12-year frame and construction guarantee against faulty workmanship and/or faulty materials.
These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your Goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.
Fabric batches may vary. All our fabrics may have slight variations between batches. The most common variation is that of colour – though the actual variation is often almost negligible or very slight. Some fabrics are more susceptible to this than others.
Whilst we guarantee to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order.
We cannot accept any responsibility for fading or discolouration, due to exposure to direct or indirect sunlight. Sunlight affects different fabrics in different ways, but sunlight, whether direct or indirect, will nevertheless always affect fabric colour. Darker fabrics, because they have further to fall, are likely to discolour and fade more. Different fabrics, dark or light are liable to fade or discolour at different rates.
We cannot accept any responsibility for fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odour neutralisers and nicotine neutralisers that contain certain chemicals that can react with fabric dyes (the cans should warn against spraying close to upholstery without first covering it).
We recommend that you follow our cleaning instructions here. (PDF)
Impala fabric resists most household stains. Whilst Impala fabric is resistant to and drastically reduces household stains it comes in contact with, it may not be resistant to all liquids, chemicals or other materials whether containing permanent dyes or inks or otherwise and in particular the fabric is not resistant to bleaches, acids or other liquids or materials containing destructive or toxic substances. We therefore cannot accept any responsibility for misuse of Impala fabric by allowing such liquids, materials or substances coming into contact with it.
Discover for yourself the remarkable cleaning ability,
hardwearing nature and luxurious feel of our fabrics by ordering
our free fabric samples and test pack.
Get a free copy of our catalogue, for your inspiration.
